We offer FREE Next Day Delivery as standard on all orders over £49!
For orders under £49 there is a charge of £4.99. There might be a surcharge to pay if you live in a more remote region. Packets sent by post cost £2.95.
Live food is £2.95 for up to 24 boxes.
Items sent via Next Day Delivery to addresses in the mainland UK usually arrive the following working day. Items to more remote areas may take longer.
While we typically ship orders the same day or the following working day, we are unfortunately unable to guarantee that orders will arrive the following working day. We use a next day delivery service, but unfortunately, delays do sometimes occur.
We can only offer next day delivery on orders on items we currently have in stock. If your order contains a “special order item”, this means we’ll need to order it from a supplier and there will be a short delay in shipping it to you, this typically happens on larger items such as terrariums, vivariums and biopods, these larger items have a 3 day turn around.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 12:30pm on the same day. Any orders placed after that time will be dispatched on the next working day. All orders are sent using a next day delivery service. You should receive your item from 1 – 2 working days after placing your order.
We will send you a notification email when your order has been dispatched.
|Order Placed||Delivery Day*|
|Monday||Tuesday – Wednesday|
|Tuesday||Wednesday – Thursday|
|Wednesday||Thursday – Friday|
|Thursday||Friday – Monday|
|Friday||Monday – Tuesday|
|Saturday||Tuesday – Wednesday|
|Sunday||Tuesday – Wednesday|
Our couriers charge us more to send items to certain more remote areas (including Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and certain parts of Scotland, such as the Highlands) so there is a small additional cost for delivery to these areas. Areas of the UK with an additional charge include: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR21-25.
The surcharges and delivery times are as such:
|Destination||Delivery Service||Corresponding Surcharge|
|Scottish Highlands & Islands||2-3 Days*||£5.99|
|Northern Ireland (BT)||2-3 Days*||£5.99|
|Isle of Scilly (TR)||3 Days*||£9.99|
|Isle of Man (IM)||2-3 Days*||£11.99|
|Channel Islands||2-3 Days*||£6.99|
|Republic of Ireland||2-3 Days*||£6.99|
|* None of the above services are guaranteed.|
If your order is over £49 you qualify for our free shipping offer to UK Mainland addresses, however you will need to pay the appropriate surcharge for your area as detailed above.
We always put as much as we can into a single box to keep postage costs down, but some larger orders need to be sent as more than one parcel. In these cases, the surcharge needs to be paid on each parcel in the order.